Shipping policy

Delivery Information
We deliver all over the Saudi Arabia –and all other Emirates. Once the order is confirmed, it generally takes 10-15 working days for delivery completion.  We offer free shipping and installation for all orders for most of the places. 

Return Information
Refer to our return policy

Refunds
Refer to our return policy

Installation Service
We provide professional installation services for certain products. The installation fee will be added to the total cost of the product at the time of purchase. Our team of experienced technicians will ensure that your equipment is installed safely and correctly.

 

Scheduling Installation:
Once you have completed your purchase, our customer service team will contact you within [insert time frame] to schedule an installation appointment. Please ensure that the installation address is within our service area.

Preparing for Installation:

Before our technicians arrive, please ensure that the installation area is clear and ready for the installation. If necessary, please remove any furniture or obstacles that may hinder the installation process. Please also ensure that there is a power source and appropriate electrical outlets available for the equipment.

liability:

Soft Surfaces is not liable for any damage or injury that occurs during or after the installation process. It is the responsibility of the customer to ensure that the installation area is safe and secure.

Cancellation and Rescheduling:

If you need to cancel or reschedule your installation appointment, please contact us as soon as possible. A cancellation fee may apply if the appointment is cancelled less than 3 days before the scheduled appointment time.

Contact Us:

If you have any questions about our installation services or need to schedule an installation appointment, please contact us at marketing@softsurfacess.com.

Thank you for choosing Soft Surfaces for your sports equipment and construction needs.